Maximum safety & efficiency for your systems – with our Service Level Agreement
Your technical systems are the heart of your operations. A failure can cost not only time, but also a lot of money.
This is exactly where our Service Level Agreement (SLA) comes in – tailored to your needs, minimizing downtime and keeping your operations running reliably.
Our service – tailored to you
Before we submit an offer, we thoroughly inspect your system.
We analyze its current condition, identify weaknesses and optimization potential.
Based on this, you receive a customized offer that is precisely tailored to your requirements.
Your benefits at a glance
✅ Reliable operational security
Regular maintenance prevents unexpected failures and costly repairs.
Regular maintenance prevents unexpected failures and costly repairs.
🔄 Technologically up to date
Hardware & software remain current through updates and functional checks.
Hardware & software remain current through updates and functional checks.
⚡ Competent immediate assistance
Fast response, qualified support and rapid solutions.
Fast response, qualified support and rapid solutions.
📄 Transparency
All work is documented and evaluated on a regular basis.
All work is documented and evaluated on a regular basis.
Our SLA options at a glance
| Option | Service time | Response time | Resolution time (business-critical) |
Application area |
|---|---|---|---|---|
| Standard | Mon–Fri 07:30–17:00 | 4 hours | Best effort | For customers with standard business hours |
| Silver | Mon–Sat 07:30–20:00 | 2 hours | 24 hours | For extended availability requirements |
| Gold | 24/7 including holidays | 1 hour | 12 hours | For maximum availability & critical systems |
*A remote access connection is required for the Gold package.
Why an SLA is essential
- Cost reduction – avoid expensive emergency repairs
- Longer system lifetime – damage is detected early
- Efficient maintenance planning – targeted instead of routine
- Higher reliability – stable operation
- More productivity – fewer failures
- Sustainability – reduced material consumption
- Greater safety – identify risks at an early stage
- Faster ROI – benefits often visible within months
➡ Contact us now at +41 44 878 10 78 or fill out the form below and let us develop the perfect service solution for your system together.